Frequently Asked Questions
Everything you need to know about shopping at BAPE.
Are your products authentic?
Yes, every item sold on our official website is 100% authentic and undergoes a rigorous quality control process to ensure it meets our brand standards.
How long does shipping take?
Orders are typically processed within 2-3 business days. Domestic shipping usually takes 5-7 business days, while international delivery can take 10-14 business days depending on customs.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 14 days of delivery. Please note that certain limited-edition collaborations may be final sale.
How do I know which size to order?
BAPE items generally follow Japanese sizing, which tends to run smaller than US or EU sizing. We recommend checking the specific size chart on each product page or sizing up if you prefer a looser fit.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Can I cancel or modify my order?
To ensure fast delivery, we begin processing orders immediately. Therefore, we are unable to cancel or modify an order once it has been confirmed.